Our Yak High Speed Internet has been down since August 1st. That’s 11 days of not having a network connection at home.
For most I suppose it may not be that big a deal, but then again. How long do you think you could live without the Internet, email, online banking, working from home (telecommuting)?
The network is fine from our side. The router is ok, we are getting Username denied because Yak moved away from Teksavvy and tried to handle the tech side of being an Internet Service Provider (ISP) on their own. Previously they were a 3rd party reseller of Teksavvy, which resells Bells DSL bandwidth. The transfer over must have dropped lots of customers ID’s on the domain because apparently we are joining a long list of those affected.
As an IT professional I know a bit more about the issues they are talking about and the bits and pieces of facts I can get out of the tech support group. Yak should be ashamed of themselves. 11 days of downtime in a month is ridiculous, it is 1/3 of the month. Even worse, it happened on the long weekend while we were actually home and wanted to use the network.
Yak is legally covered by their Terms of Service (TOS) and doesn’t owe us anything, but if they want to keep us as a customer I am expecting the issue to be resolved shortly and a refund of the entire months service fee, not just refunding the days of the outage.
We may have to look for another company to be our ISP, and take our phone business with us. Right now Teksavvy is leading the pack. At least they were able to provide us with the services we were paying for.